Contact us

Email

Best for licensing questions, download or account problems, bug reports and general enquiries. We typically respond within two working days.

Common topics

Licensing questions

Not sure whether a standard license or The Vault fits your project? Check the FAQ or reach out directly.

Downloads and accounts

Cannot find a download, or a purchase is missing from your library? Include the email you bought with and we will sort it out.

Bug reports

Found something that is not working as expected? Let us know the effect, browser, and steps to reproduce.

Helpful resources

You might find your answer in one of these:

• Frequently asked questions: licensing, downloads, compatibility
• Getting started guide: setup, integration, first steps
• Blog: tutorials, guides, and best practices
• Animation glossary: key terms and concepts explained