Refund policy

If your purchase is not what you expected, contact us within 14 days. We want you to be happy with what you buy. You do not need to prove that a product is broken to ask for a refund. If it has been longer than 14 days, contact us anyway and we will look at your request case by case.

Immediate supply

These are digital products delivered instantly. By paying, you ask us to supply them immediately, and you get access to the code as soon as the payment succeeds. That is what the line above the payment button on the checkout page means. Immediate access does not prevent you from asking for a refund under this policy. The 14-day window runs from purchase, and nothing here limits your statutory rights.

Individual products

• If you are unhappy with an individual effect, template, UI element or kit, or it is not what you expected, contact us within 14 days of purchase and we will work with you to put it right. If we cannot, we will refund you
• You can view, download and try the code first. Doing so does not rule out a refund on an individual product
• Tell us what you bought and what did not meet your expectations, so we can find a suitable solution or arrange a refund

The Vault

• If it is not right for you, contact us within 14 days of purchase and we will work with you to put it right. If we cannot, we will refund you
• That applies while you have opened or downloaded the code of no more than 5 products in it. Past that, we will put the issue right rather than refund
• This does not limit your rights if something is faulty or not as described

Faulty or not as described

If a product is faulty, or is materially not what the live demo and product page showed, we will fix it, replace it, or refund it, whichever is appropriate. The 14-day window and the access rules above do not apply to this: they cover changing your mind, not us getting it wrong.

What a refund does

A refund revokes your access and terminates the licence for whatever was refunded. You must stop using the refunded code and delete your copies of it. Anything else you have bought is unaffected. Refunded orders stay visible in your Library, marked as refunded.

How to ask

Contact us from, or quoting, the email address you used at checkout, and tell us what you bought and why it was not right for you. We aim to reply within two working days. If your receipt says "Sold through Onelink", Stripe was the merchant of record for that payment and you can also raise the request with it directly at support.link.com. Stripe may refund such a payment itself under its own buyer terms, including any cooling-off right that applies where you live; a refund it issues revokes the licence exactly as one we issue does.

Approved refunds go back to the payment method you paid with, through Stripe, which usually takes another five to ten days to appear on your statement. We do not refund to a different card or account.

This policy does not affect your statutory rights.

Who this policy is with

GSAP Vault is operated by JD, trading as GSAP Vault, in the United Kingdom. Stripe processes the payment on our behalf. For buyers outside the UK, the US, Australia, New Zealand, Switzerland, Liechtenstein, Japan, Singapore, South Africa, Taiwan, Malaysia, Thailand and Iceland it is also the merchant of record for the payment, through Onelink: it takes the payment, adds and remits any tax, issues the receipt and processes the refund. Your licence and your relationship with the site are with JD.

Related

The licence itself, and what a purchase covers are in the terms and licence. How we handle your data, including the access records a refund decision relies on, is in the privacy policy. Prices and what each option includes are on the pricing page.